Frequently Asked Questions

What are the benefits I may get out of coaching?

Dependent on the content of our sessions you could get:

- Better work/life balance

- More confidence

- Greater self-awareness

- Boost your self-worth

- Increase your motivation

- Reaffirming your boundaries

- Clearer at communicating your needs

- Better decision making

- A creative approach to problem solving

- A solution focused approach

- Flexibility and adaptability to change

- Clarity of your purpose

- More resilience

- Renewed passion for work and life.

Is coaching confidential?

Yes, although not fully regulated, Lucy is a member of the European Mentoring & Coaching Council and adheres to their Global Code of Ethics. A copy of this code is available on the website.

Will there be homework?

Sometimes during coaching or mentoring sessions, we may agree that some tasks or activities to be completed before our next meeting to add value to your journey. These tasks may include reading, reflecting, completing a worksheet or putting your learning into practice. This may be in addition to the actions you decide to complete as a result of the session. It is often the case that the time and energy you put in to creating positive change in between sessions that can be most impactful.

How do I know if I need coaching or mentoring?

Coaching can be described as a trained coach ‘partnering with a client in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.’ The coach helps you to set and meet your goals, often with a structure process of inquiry, reflection, and action, providing you with a safe space to explore possibilities and gain clarity.

Mentoring is a nurturing relationship in which a more experienced individual, known as a mentor, provides guidance, advice and support to a less experience person. It is based on mutual trust, respect and open communication

During your initial conversation with Lucy, you can discuss your hopes and aspirations, to work out which service will best suit your specific needs.

Where can I find your prices?

Standard 1:1 coaching/mentoring packages, organisational facilitation and bespoke services are available. As there are a variety of services available, prices are variable and therefore not generally published.

Please make contact to discuss further at info@lucyfernandezconsultancy.co.uk to arrange a call where we can discuss your specific requirements and a quote can be tailored to your requirements and budget.

What are the payment terms for your programmes?

Individual session - payment must be received prior to coaching or mentoring taking place.

Coaching or mentoring programmes are longer and can be split over two instalments (before starting any of the sessions and half way through the process), unless being invoiced by a third party in which case one invoice will be issued.

Corporate invoices must be paid within 30 days unless otherwise agreed in writing prior to the commencement of the programme.

Can I contact you between sessions?

Yes, we will agree the best means of communication for you to contact me with a question. I will endeavour to respond within 2 working days however this may vary depending on other commitments.

I can’t make it to our coaching session, can I rearrange?

The unexpected can crop up occasionally. Please let me know as soon as possible and we can rearrange your session.

If you decide to cancel (as opposed to rearrange) or unable to meet up to 2 alternate date options offered then you are obligated to pay the following for your session, workshop or programme:

• If cancellation is within 7 days of the start of the booking time, 10% of the cost of the session & any expenses incurred

• If cancellation is within 72-48 hours of the start of the booking time, 50% of the cost of the session & any expenses incurred

• If cancellation is within 48-24 hours of the start of the booking time, 75% of the cost of the session & any expenses incurred

• If cancellation is within 24 hours of the start of the booking time, 100% of the cost of the session & any expenses incurred

Confirmation/acceptance of the booking is an agreement to these terms.

'Expenses incurred' may include - but are not limited to - hiring of event spaces and/or cancellation fees; travel expenses; hotel expenses; the cost of production of materials (physical or digital); fees or cancellation costs of any other staff hired to fulfil your booking.

What is expected of me, as the client?

For you to get the most out this valuable opportunity, it requires full commitment. That means:

- Taking time to prepare for your sessions (quieten your environment, get comfortable, turn off your notification and be ready with a notebook and pen).

- Arrive on time.

- Be honest with yourself as well as your coach/mentor.

- If you commit to actions during your sessions, see them through.

- Agree to complete an evaluation form at the end of the relationship – it serves to improve the experience of those following in your footsteps.